McLean shop

To cancel an order within 30 days of receiving it,

If you would like to return any items from your purchase, you have the possibility to do so. We offer a 30-day return & refund policy for online purchases from the day you received your package.


IMPORTANT RETURN & REFUND INFORMATION:

If you would like to return your order, you have three options; we can help you create a return label or you can arrange a return yourself or you can return it physically in-store. For further instructions, please read the following.

Customers will be subject to the return shipping fee. The return shipping fee is equal to the original shipping cost paid for delivery, and will be deducted from your refund.

Kindly return the package in the same condition you received it in, and please reuse the box in which you received your item(s).

Items should be returned unused, with all garment tags still attached, and in its original packaging.

Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Returns have a processing time of 15-30 business days from the day we receive the package. There may be processing delays during big releases, holidays and sale periods.

When your return & refund has been processed, you will receive an email notification from us. The refund amount will be returned back via the same credit card used to make the purchase. Please allow up to 7 days for the refund to arrive back into your bank account.

If you would like to have a new size, we kindly ask you to return the original order and place a new order.

If you would like to return your order using a courier of your choice, we kindly ask you to use the address below:

IMPORTANT FOR RETURNS: If you are creating your own label, please remember to note that the package is a return to avoid being charged with duties & taxes again. Customers will be subject to return shipping fee and any reverse duties & taxes, which will be deducted from your refund.

We kindly ask you to bring in your return with all tags still attached, in its original packaging, and in the same condition you have received it along with your order confirmation.

Return address:
McLean shop
67 Bewsey St
Warrington
WA2 7JQ
United Kingdom

General Information: Shipping times are expected to be longer during new product launches, holidays, and promotional events.

Orders placed on Fridays or weekends will begin processing on Monday and ship within 3-5 business days.

*Estimated shipping times are for reference only; actual shipping times depend on when you place your order. McLean shop is not responsible for delays caused by customs clearance or payment transactions.

Shipping address cannot be changed. We will only ship to the shipping address you provided when placing your order.

Customs and Duties

For customers in the USA, Canada, China, Australia, Hong Kong, Taiwan, Switzerland, and Japan:

We will cover import duties from the above countries. You will not receive an additional bill from the courier company. If you place your order within the customs territory of your country, you will not be required to pay import duties, but you may be required to pay VAT or local sales tax. For customers in Switzerland, the UK, and the USA, these fees are included at checkout.

To other customers:

For all other customers, the prices you see online do not include import duties. Depending on the customs regulations of your country, you may be required to pay import duties upon receipt of your order. You do not need to pay VAT or sales tax, but you may need to pay other taxes before receiving the order.

Thank you for shopping with us!

We are committed to providing excellent customer service and a smooth shopping experience.

📧 Customer Support Email:
Ella Hannah——EllaHannah@email.com
Rachel Lauren——RachelLauren@email.com
⏰ Response Time:
We typically respond to all inquiries within 24 hours on business days.

📦 Order Processing:
Orders are processed within 1-3 business days after payment confirmation.

🚚 Shipping:
Estimated delivery times vary depending on the destination. Tracking information will be provided once your order has shipped.

🔄 Returns & Refunds:
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to resolve any issues.

Thank you for choosing our store!

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services (hereinafter referred to as the “Website”), shop, or otherwise communicate with us about the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy. Please read this Privacy Policy carefully. Changes to the Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this Website, update the “Last Updated Date”, and take any other measures required by applicable law. How We Collect and Use Your Personal Information We collect your personal information to provide the Services. Over the past 12 months, we have collected your personal information from various sources, as described below. The information we collect and use depends on how you interact with us. In addition to the specific purposes described below, we may also use the information we collect about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others. What Personal Information Do We Collect? The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean any information that can identify, associate, describe, or relate to you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information you submit directly to us through our services may include: Contact information, including your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation information, email address, and phone number. Account information, including your username, password, security questions, and other information used for account security. Shopping information, including items you browse, add to your cart, save to your account (such as points, reviews, referrals, or gift cards), or purchase history. Customer support information, including information you choose to provide when communicating with us, such as information provided when sending messages through the service. Some features of our services may require you to provide certain personal information directly to us. You can choose not to provide this information, but doing so may result in you being unable to use or access these features. Information We Collect About Your Usage: We may also automatically collect some information about your interactions with the service (usage data). For this purpose, we may use cookies, pixels, and similar technologies (collectively, “Cookies”). Data used may include information about how you access and use our websites and accounts, including device information, browser information, network connection information, IP address, and other information relating to your interactions with the Services. Information we obtain from third parties: Finally, we may obtain your information from third parties, including suppliers and service providers who collect information on our behalf, such as companies that support our websites and services, like Shopify. Our payment processors collect your payment information (such as bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with the products or services you request, in accordance with our contracts with you. When you visit our websites, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information. Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the “Third-Party Websites and Links” section below. How we use your personal information: to provide products and services. We use your personal information to provide you with services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging...